Like the tag line above says, I solve complex communication and performance problems.

I have worked extensively across multiple industries, and in Europe and the Asia-Pacific region as well as in the U.S.  Here’s a fairly lengthy list of the kinds of projects I have done and the kinds of audiences I have served:

• Performance improvement — custom program design & development

• Instructional design and writing

• Program delivery

• Precision b2b communications (the kind that produces a substantial ROI or ROO)

• Communication campaigns — strategy and planning

• Product launch support

• Account development support

• Sales force automation initiatives

• Event marketing

• Message development across multiple media

• Interactive media / Web strategy and design

• Information architecture

• Technical communication for non-technical audiences

• Customer education

• Customer & dealer certification

• Organization Development

• Leadership development

• Management development

• High-performance team-building

• Best practices development

• Best-of-breed collaboration tools & technologies

• Group performance — process design, mapping and facilitation

• Executive coaching

• Executive-level presentation development 

• Creative direction

• Project management